To guarantee your reservation, a deposit of one night plus tax will be processed on your credit card. The remaining balance will be processed 30 days prior to your check-in.
Cancellation Policy
A written notice of cancellation must be received by email; info@morainelake.com. All cancellations are subject to a $50.00 administration fee. Cancellations made within 30 days of arrival are non-refundable and will be held as a credit for one year. Cancellations, including those arising at the last minute due to inclement weather, road conditions, illness, travel restrictions etc. are subject to our cancellation policy. We recommend the purchase of trip cancellation insurance. Early checkout room(s) will not be reimbursed.
Age Restrictions
Our Lodge is thoughtfully curated to provide a serene, sophisticated retreat tailored for couples. As such, the majority of our guest rooms feature a single king bed and are designed to accommodate a maximum of two guests. To preserve the tranquil ambiance in the lodge, all guests must be 16 years of age or older to access any area of the lodge or guest rooms.
For families seeking accommodations, our sister property, Cathedral Mountain Lodge, offers spacious rooms suitable for up to four guests, welcoming children aged 8 and above.
Parking Policy – Oversized Vehicles
To ensure parking is available for all guests, please note that our parking lot is limited in size and is designed to accommodate standard-sized vehicles only.
Oversized vehicles—such as RVs, trailers, and other large vehicles—cannot be accommodated on-site due to space limitations. Guests traveling with these types of vehicles are kindly asked to make alternative parking arrangements.
Overnight parking for oversized vehicles is available at the Park and Ride at the Lake Louise Ski Hill, with shuttle service to Moraine Lake Lodge. Our Reservations Agents will be happy to assist guests with directions and planning.
We appreciate your understanding and cooperation in helping us manage parking effectively
Travel Agents
Commission is not applicable for bookings made through our online booking system. For Travel Agents wishing to make a reservation, please contact us directly at info@morainelake.com