Frequently Asked Questions
Moraine Lake Lodge
Where is Moraine Lake Lodge located?
Moraine Lake Lodge is located alongside the glacially fed lake in Banff National Park. We are in the Valley of the Ten Peaks; a 20 minute drive away from the Lake Louise village, approximately 1 hour from Banff and 3 hours from Calgary International Airport.
Is the road to Moraine Lake open?
Moraine Lake Road is closed to personal vehicles year round. Parks Canada shuttles, Roam Public Transit, and commercial buses are permitted from June to mid-October.
For more details on guest access click HERE
How do I purchase a ticket on the Parks Canada Shuttle?
Reservations for Moraine Lake and Lake Louise shuttle can be purchased online here under the ‘day use’ tab or by phoning 1-877-737-3783. Reservations will be available starting on April 13th. Additional seats will be released at 8:00am two days prior to the departure day.
What is a Parks Pass, and how do I get one?
All visitors in Canada’s National Park system must have a valid parks pass for the duration of their stay. Passes can be purchased ahead of arrival online, at visitor centres in Lake Louise, Banff and Jasper, or at the Park gates outside of Banff. Please check the Parks Canada website for additional information.
Does my National Park Pass include my shuttle ticket?
Your National Park Pass entrance fee does not serve as a shuttle ticket and your shuttle ticket does not serve as a National Park Pass. Your National Park Pass must be purchased separately.
When is Check-in/Check-out?
Check-in time on the day of arrival is 3:00pm MST. Check-out time on the day of departure is at 11:00am MST.
Do We Have Cell Reception and Wifi?
We do have limited WiFi service available at the lodge, as well as a computer for our guests to use.
Due to our remote location, there is no cell reception at Moraine Lake. Three kilometres down the road towards Lake Louise, you start to gain cellular reception. We do also have a guest phone available.
Does Moraine Lake Lodge have Spa Services or Hot Tubs?
Unfortunately, Moraine Lake Lodge does not offer on-site spa services or hot tubs. However, we can refer you to these services in the area.
Is Moraine Lake Lodge Pet friendly?
Moraine Lake Lodge is not a pet friendly property.
When are we open? Dates of operation
Moraine Lake Lodge is a summer seasonal property with dates of operation from June 1st to October 1st.
Does Moraine Lake Lodge host large groups/private events/weddings?
Moraine Lake Lodge is a small property and unfortunately we do not have private facilities for hosting weddings, receptions or group events.
As a smaller property, we do not offer shuttle services or transportation to/from the Lodge. We highly recommend renting a vehicle to get the most out of your Rocky Mountain vacation. Guests of Moraine Lake Lodge are permitted to use their personal vehicles to access the lodge. Guests will be contacted 30 days prior to their stay with information on how to access Moraine Lake road.
How long does it take to get to Moraine Lake Lodge from the Calgary Airport? About 2.5 to 3 hours
How long does it take to get to Moraine Lake Lodge from Banff? About 1 hour
How long does it take to get from Moraine Lake Lodge to Cathedral Mountain Lodge? About 45 minutes
Do we have onsite laundry facilities?
Unfortunately, Moraine does not offer laundry facilities, however, there are coin operated laundry facilities in Lake Louise.
Is Moraine Lake Lodge Wheelchair Accessible?
Our unique location and surrounding terrain are not suitable for wheelchair accessibility
Do you have in-room refrigeration?
Moraine Lake Lodge generates its own electricity. As a result, we have a limited supply of power and cannot offer in-room refrigeration.
Is Moraine Lake Lodge a smoke-free property?
Yes, we are a smoke-free property. However, if guests do smoke, we ask them do so away from the cabins, entrances, windows and the main Lodge.
Parking at Moraine Lake Lodge
There is designated guest parking behind the Lodge for hotel guests. Guests of Moraine Lake Lodge are permitted to use their personal vehicle to access the lodge. Guests will be contacted 30 days prior to their stay with information on how to access Moraine Lake road.
Can I request a view of the lake?
All of our rooms face the lake and surrounding mountains. However, the view differs from room to room. Unfortunately, we are unable to guarantee specific room numbers for reservations.
“We booked the gourmet getaway package which included the king cabin, a three course meal both nights inclusive of tips and I could not recommend this enough. Exceptional value for money given the location, beauty and perfection of the whole experience.”