Frequently Asked questions

Moraine Lake Lodge is located alongside the glacier-fed lake in Banff National Park. We are in the Valley of the Ten Peaks, a 20-minute drive away from the Lake Louise village, approximately 1 hour from Banff and 3 hours from Calgary International Airport.

Moraine Lake Road is closed to personal vehicles year round. Parks Canada shuttles, Roam Public Transit and commercial buses are permitted from June to mid-October.

For more details on guest access click HERE.

Reservations for Moraine Lake and Lake Louise shuttle can be purchased online here under the ‘day use’ tab or by phoning 1.877.737.3783. Reservations will be available starting on April 16th. Additional seats will be released at 8 a.m. two days prior to the departure day. 

All visitors in Canada’s National Park system must have a valid parks pass for the duration of their stay. Passes can be purchased ahead of arrival online, at visitor centres in Lake Louise, Banff and Jasper or at the Park gates outside of Banff. Please check the Parks Canada website for additional information.

Your Discovery Pass entrance fee does not serve as a shuttle ticket and your shuttle ticket does not serve as a Discovery Pass. The Discovery Parks Pass must be purchased separately.

Check-in time on the day of arrival is 3 p.m. MST. Check-out time on the day of departure is 11 a.m. MST.

We do have limited WiFi service available for guests of the Lodge as well as a computer for our guests to use.

Due to our remote location, there is no cell reception at Moraine Lake. Three kilometres down the road towards Lake Louise, you start to gain cellular reception. We do also have a guest phone available.

Unfortunately, Moraine Lake Lodge does not offer on-site spa services or hot tubs. However, we can refer you to these services in the area.

Moraine Lake Lodge is not a pet-friendly property.

Moraine Lake Lodge is a summer seasonal property with dates of operation from June 1st to October 1st.

Moraine Lake Lodge is a small property and unfortunately we do not have private facilities for hosting weddings, receptions or group events.

As a smaller property, we do not offer shuttle services or transportation to/from the Lodge. We highly recommend renting a vehicle to get the most out of your Rocky Mountain vacation. Guests of Moraine Lake Lodge are permitted to use their personal vehicles to access the lodge. Guests will be contacted 30 days prior to their stay with information on how to access Moraine Lake Road.

About 2.5 to 3 hours.

About 1 hour. 

About 45 minutes.

Unfortunately, Moraine does not offer laundry facilities, however, there are coin operated laundry facilities in Lake Louise.

Our unique location and surrounding terrain are not suitable for wheelchair accessibility

Moraine Lake Lodge generates its own electricity. As a result, we have a limited supply of power and cannot offer in-room refrigeration.

Yes, we are a smoke-free property. However, if guests do smoke, we ask them to do so away from the cabins, entrances, windows and the main Lodge.

There is designated parking behind the Lodge for hotel guests. Guests of Moraine Lake Lodge are permitted to use their personal vehicle to access the lodge. Guests will be contacted 30 days prior to their stay with information on how to access Moraine Lake road.

All of our rooms face the lake and surrounding mountains. However, the view differs from room to room. Unfortunately, we are unable to guarantee specific room numbers for reservations.